Privacy Policy

1. Introduction

Toolytics Industrial Inc. ("Toolytics," "we," "our," or "us") operates the website toolyticsind.com and provides industrial compressed air system services across Southern California and the Las Vegas metro. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit our website, submit a contact form, or communicate with us by phone, email, or text message.

By using our website or contacting us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your information through our contact form.

2. Information We Collect

Information you provide directly

When you submit our contact form or otherwise reach out to us, we may collect:

• First and last name
• Business or company name
• Email address
• Phone number
• City and zip code
• The nature of your service inquiry

Information collected automatically

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on each page
• Referring URLs (the page you came from before visiting our site)
• General geographic location derived from your IP address (city or region level)

Technical and usage information is processed through our hosting, security and analytics services, including Cloudflare and Google Analytics 4. The information processed depends on the service. Google states that GA4 does not log or store IP addresses; this does not mean IP addresses are absent from hosting or security processing.

3. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and schedule service visits
• Provide quotes, proposals, service reports, and related documentation
• Send service-related communications, including appointment confirmations and follow-ups
• Send marketing communications about our services, where permitted by law
• Improve our website and understand how visitors interact with it
• Comply with applicable laws and legal obligations
• Protect the rights, property, and safety of Toolytics, our customers, and the public

We do not use your personal information to make automated decisions that produce legal or similarly significant effects.

4. Communications: SMS, Email & Phone

Text messages (SMS)

Our contact form includes a separate, optional checkbox for SMS consent. By selecting that checkbox, you agree to receive text messages from Toolytics Industrial Inc. at the number provided about your inquiry, scheduling and service updates. Providing a phone number or submitting the form without selecting the checkbox does not give SMS consent. You can submit an inquiry and receive service without opting in to text messages.

We do not sell or share your mobile number or SMS opt-in information with third parties for their own marketing or promotional purposes. Providers that process inquiries or deliver messages for us may process this information on our behalf to provide those services.

SMS Messaging Terms and Conditions

Data Sharing

• We do not sell or share your mobile number or SMS opt-in information with third parties for their own marketing or promotional purposes.
• Providers that process inquiries or deliver messages for us may process this information on our behalf to provide those services.

Toolytics Industrial Inc. Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Email

When you provide your email address, you may receive direct responses to your inquiry, service-related communications (appointment confirmations, quotes, service reports), and occasional marketing updates about our services. Every marketing email includes an unsubscribe link. You may also opt out at any time by emailing [email protected] with "Unsubscribe" in the subject line. We will process your request within 10 business days. Opting out of marketing emails does not affect transactional communications related to an active service engagement.

Phone

When you provide your phone number, we may call to respond to your inquiry, confirm or schedule service appointments, or follow up on open service tickets. We do not use automated dialers or pre-recorded messages for marketing purposes. You may opt out of phone contact at any time by emailing [email protected] or notifying any Toolytics representative during a call.

5. Cookies and Tracking Technologies

We use Google Analytics 4 to understand website use, including pages visited, interactions, device/browser information and approximate location. Google Analytics uses cookies and other identifiers to measure activity. For details, see how Google uses information from sites that use its services.

We also use Cloudflare Web Analytics to understand site traffic and page performance. Cloudflare states that Web Analytics does not use cookies or browser local storage to collect usage metrics. This describes its Web Analytics service, not every Cloudflare hosting or security feature.

After an inquiry is accepted by our form-processing service, our website uses a short-lived cookie and browser session storage to help avoid counting the same inquiry confirmation more than once. The cookie expires after two minutes or is cleared when processed on the confirmation page. These markers do not contain the contact details or message submitted in the form.

Managing cookies

You can disable or delete cookies through your browser settings at any time. Disabling cookies will not prevent you from accessing our website, but some functionality may behave differently. You can also opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.

6. How We Share Your Information

We do not sell your personal information to third parties.

We share your information only in the following circumstances:

• Zoho Corporation -- we use Zoho for form processing and customer-management workflows. Submitted inquiry information and SMS opt-in status are processed through those services. Zoho's privacy policy is available at zoho.com/privacy.html.
• Google LLC -- analytics data is processed by Google Analytics 4. Google's privacy policy is available at policies.google.com/privacy.
• Cloudflare, Inc. -- Cloudflare provides website hosting, content delivery, security, Turnstile form-abuse protection and Web Analytics. It processes technical information to provide these services. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
• Service providers -- we may share information with subcontractors or vendors who assist in delivering our services, subject to confidentiality obligations consistent with this Privacy Policy.
• Legal compliance -- we may disclose information when required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of Toolytics, our customers, or the public.
• Business transfers -- in the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described here.

We transmit your information over HTTPS and require encrypted connections with our service providers. No internet transmission method is completely secure, and we cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with applicable legal obligations. Contact inquiry and customer service records are retained in our CRM for the duration of the business relationship and for a reasonable period thereafter for warranty, liability, and operational purposes.

You may request deletion of your personal information at any time. See Section 8 for how to submit a request. Note that we may retain certain information as required by law or for legitimate business purposes even after a deletion request.

8. Your Privacy Rights

California residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the following rights regarding your personal information:

• Right to Know. You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete. You may request deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct. You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing. You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information and do not share it for cross-context behavioral advertising, so no opt-out action is required. You may contact us to confirm this at any time.
• Right to Limit Use of Sensitive Personal Information. We do not collect sensitive personal information as defined by the CPRA beyond what is necessary to provide our services.
• Right to Non-Discrimination. We will not deny service, charge different prices, or provide a different level of service because you exercised any of your privacy rights.

How to submit a request

To submit a privacy rights request, contact us by email at [email protected] or by phone at (844) 310-8665. Please include your name, contact information, and a description of your request. We will respond within 45 days of receiving a verifiable request. If we require more time, we will notify you within the initial 45-day period and may extend our response by an additional 45 days.

We may need to verify your identity before processing your request to protect against unauthorized access to your information.

Nevada residents

Under Nevada Revised Statutes Chapter 603A, Nevada residents may opt out of the sale of covered personal information. We do not sell your personal information. To submit a verified opt-out request or ask about how your information is handled, contact us at [email protected] or (844) 310-8665. We will respond within 60 days.

9. Children's Privacy

Our website and services are directed at business customers and are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or our services. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of our website after a policy update constitutes your acceptance of the revised policy.

For material changes, we will make reasonable efforts to provide notice, such as posting a prominent notice on our website or contacting you directly if we have your email address on file.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

11. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to opt out of any communications, contact us:

Toolytics Industrial Inc.
2201 N Lakewood Blvd STE D657
Long Beach, CA 90815

Email: [email protected]
Phone: (844) 310-8665
Hours: Monday–Friday, 8:00 am–5:00 pm Pacific Time